Applications Tech Support Analyst

Company: Softworld Inc
Location: Seneca Falls
Posted on: April 17, 2025

Job Description:

Job Title: Applications Technical Support Analyst

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

Job Location: Seneca Falls NY 13148 (Remote, Hybrid or Onsite)

Onsite Requirements:

Experience resolving issues with Engineering applications
Excellent customer service, project management, and communication skill
Must have experience with license management for various software.

Job Description:

Responsibilities:

Resolve issues with Engineering applications and monitor ServiceNow queue.
Manage large multi-departmental projects with end users, other IT teams &, vendors, to design/ improve the architecture, operational standards, and practices of the IT engineering team!
Understand and manage the engineering software applications role in the business.
Provide technical support for the software from troubleshoot, installation and upgrade of off the self-software
Develop best practices and collaborate with other team members.
Provides guidance and consultation on applications and related services to other departments. This will include use of software, licensing, cost, and customization.
Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.
Work independently to resolve issues, while understanding when to involve other IT support functions such as data center and networking.

Qualifications:

S. Citizenship is required
Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 10+ years of experience is required.
Excellent customer service, project management, and communication skills are required.
Highly tuned technical problem solving, and analytical skills are a must.
Must have experience with license management for various software.
Possess cultural awareness and sensitivity to work with a global user base.
Experience with the following software is preferred: Autodesk CAD/PLM, PTC Creo and Windchill, Cimco, Geomagic, ANSYS Software
Experience is ServiceNow ticket system is preferred
Experience working in a large company or engineering/manufacturing preferred

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role**

Keywords: Softworld Inc, Binghamton , Applications Tech Support Analyst, Professions , Seneca Falls, New York