IT Specialist
Company: CFCU Community Credit Union
Location: Ithaca
Posted on: September 25, 2024
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Job Description:
Description:CFCU Community Credit Union (CFCU) is seeking a
talented Information Technology (IT) Specialist to join the
department. The successful candidate will provide technical
assistance and support to all Credit Union staff. This position
will report to the IT Manager.Requirements:& Responsibilities:
Provides ongoing support and technical assistance to all Credit
Union staff with issues related to computer systems. Assess
infrastructure on a regular basis to ensure it continues to meet
necessary demands. Responds to queries either in person, over the
phone, or through email. Investigates user problems and identifies
their source; determines possible solutions; discusses testing and
implementation of solutions with other IT Staff and IT Manager.
Performs troubleshooting of systems and applications to identify
and correct malfunctions and other operational difficulties,
coordinating with third party vendors as appropriate. Provides
refresher training to staff on systems features as appropriate.
Installs and configures new and redistributed hardware throughout
all credit union locations. Installs and configures software on
credit union equipment. Performs hardware/software upgrades to
existing computer equipment as needed. Notifies users of new useful
features available through product updates. Provides software and
hardware support to credit union staff and volunteers by providing
technical assistance for troubleshooting, maintenance, and repair
of PCs, printers, terminals, etc. Deploys and maintains physical
and virtual servers located on-site including but not limited to
patches, updates and hardware installations. Monitor and validate
Server backup processes and escalate issues in a timely fashion.
Monitors and maintains licensing of software and hardware. Monitor
and validate Server backup processes and escalate issues in a
timely fashion. Monitors and maintains licensing of software and
hardware. Instructs Credit Union employees on how to care for and
maintain their equipment including but not limited to workstations,
printers, and scanners. Assists staff in understanding procedures
for data backup, network access, etc. Develop new strategies and IT
procedures to increase efficiency, enhance workflow and improve the
end user experience. Provides supervisor with assigned reports in a
timely, accurate manner upon request. Assists with application
project-based work, as assigned. Reports significant and/or
widespread issues to supervisor for escalation as appropriate.
Utilizes and maintains help desk tracking software. Participate in
cross training with other Information Technology staff. Responsible
for all Tier III vendor relationships and any other Tier IV or Tier
V relationships as needed. Performs responsibilities in accordance
with all Credit Union standards, policies and procedures. Assists
in the purchasing, inventorying and tracking of IT inventory.
Performs other related duties as assigned.Desired Skills and
Experience: A minimum of 3 years of similar or related experience.
A four-year college degree or (2) Completion of a specialized
course of study at a business or trade school with 10 years related
experience or (3) Completion of a specialized and extensive
in-house training or apprenticeship program and 15 years related
experience. Ability to identify and resolve computer system
malfunctions and operations problems. Ability to communicate
technical information to nontechnical personnel. + Excellent verbal
and written communication skills. Ability to learn and support new
systems and applications. Understanding of disaster recovery and
server backup procedures.Equal Employment Opportunity:Equal
employment opportunity has been and will continue to be a basic
principle at the Credit Union. CFCU provides equal employment
opportunities, without discrimination because of race, color,
religion, creed, sex, sexual orientation, gender identity or
expression, pregnancy, marital status, age, national origin,
citizenship, handicap or disability, veteran or military status,
political beliefs, victim of domestic violence status, familial
status, or predisposing genetic characteristics or status, or any
other status protected by federal, state, local or other law. This
policy includes, but is not limited to recruitment, hiring,
compensation, training, and apprenticeship, promotion, upgrading,
demotion, downgrading, transfer, lay-off and termination, and all
other terms and conditions of employment.
Keywords: CFCU Community Credit Union, Binghamton , IT Specialist, Other , Ithaca, New York
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