Customer Service Staff Technician

Company: Carrier
Location: East Syracuse
Posted on: November 1, 2024

Job Description:

Country:
United States of America
Location:
CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA

At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in HVAC and refrigeration.

This position is for a Customer Service Staff Technician who is under moderate supervision. Responsible for reviewing customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate. Answers moderately complex customer inquiries on product availability, maintenance, and the status of orders. Relies on moderate experience and judgment to accomplish assigned tasks.

Job Duties

• Works under moderate supervision to provide satisfactory and quality customer service.
  
• Reviews customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and ensures this information entered on order forms is accurate.
  
• Answers moderately complex customer inquires on product availability, maintenance, and the status of orders.
  
• Resolve moderately complex customers' service or billing complaints.
  
• Maintains and audits records of customer interactions or transactions.
  
  
  Required Qualifications
  
  • High School Diploma or GED.
    
  • Minimum of 2+ years of customer service experience.
    
    
    Preferred Qualifications
    
    • Associate's degree.
      
    • Proficiency in Microsoft Office (Excel, Word, Access).
      
    • Being the owner of processes, including development and implementation.
      
    • Highly organized, with strong attention to detail.
      
    • Be able to review task list and prioritize based on business needs.
      
    • Self-motivated to complete tasks in a timely manner with emphasis on accuracy.
      
    • Superior follow-up and follow-through skills.
      
    • Strong verbal and written communication skills.
      
    • Ability to breakdown issues and troubleshoot customer questions/issues.
      
    • Sense of urgency, self-initiative, commitment, and sense of ownership.
      
    • Able to multitask and quickly jump between system environments.
      
    • Working knowledge of SAP, Salesforce, and Ingenious preferred.
      
      
      RSRCAR
      
      #LI-Onsite
      
      Pay Range:
      $50,319 - $88,447 Annually
      
      Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
      
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Keywords: Carrier, Binghamton , Customer Service Staff Technician, Hospitality & Tourism , East Syracuse, New York